Privacy declaration
Scope
This Privacy Statement Lease a Bike governs the collection, use and other forms of processing of
personal data by Bike Mobility Services GmbH related to our services, our Lease a Bike products
and this website.
Who is responsible for processing your personal data?
BMS (Mühlenstraße 28, 49661 Cloppenburg, Deutschland) is the legal entity responsible for all
collection and all processing of your personal data in connection with the products, services and
websites of Lease a Bike.
BMS is part of Pon Holdings B.V. its affiliates and its subsidiaries (“Pon”). BMS and Pon are committed
to respecting and safeguarding your privacy and the security of your personal data you share with us.
Why do we process your personal data?
Personal data is information that identifies you as an individual or relates to an identifiable
individual. When you choose to register your personal data, contact us, or visit our websites, we will
process some personal data about you. We process these personal data for the following purposes:
- communicate with you in a personal way or to inform you about Lease a Bike products or services,
consistent with your choices;
- provide customer service, including service around the purchase of services and products, fulfil
warranty obligations and product recalls for our own services and those of related companies, and to
deal with any enquiries or complaints;
- administer and fulfil your purchases of Lease a Bike products including the financial and logistic
handling;
- administer your Lease a Bike account;
- administer your participation in any contests, promotions, surveys or website features;
- perform market research and improve our business, services and Lease a Bike products or to develop
new business, services and products;
- perform statistical analyses and reporting;
- providing services on the internet;
- communicating with participants and offering a loyalty program;
- provide app functionality, including providing relevant commercial messages;
- to communicate future promotional and marketing information including direct marketing purposes and
retargeting;
- to aggregate and/or anonymize personal data in order to generate other data for our use;
- to comply with our legal obligations, resolve disputes, or enforce our agreements;
- as otherwise stated at or about the time information is collected.
Which personal data we process?
Which personal data we exactly process, depends on which websites, products or services you use. We
process the following personal data.
Personal data you provide
This is the personal data that you enter when you use our websites, products or services. This data
includes e.g. your name, address, gender, email address, phone number, age, birth date, BMS products you
bought, the account name and password that you create, bank details for buying BMS products etc.
Data collected via sensors
Many products are equipped with one or more sensors or use the sensors of the devices on which the
products are provides. Examples of sensors are GPS receivers, Wi-Fi or Bluetooth receivers, a camera and
touch screens.
In accordance with the purposes for processing the via the sensors collected data about you and the used
devices will be send to BMS and other third parties that need the data for providing the agreed services
to BMS.
Metadata
This is data that is collected or generated automatically when you use the websites, products or
services of BMS. Metadata is often collected or generated when using a computer or device when you send
data via a computer network, such as the Internet. This data contains data that may be used by the user
interface or device activities, as well as IP addresses, unique device identifiers, MAC addresses of
Wi-Fi and Bluetooth devices, cookies and data from computer activities itself. Please refer to our Cookie Policy Lease a Bike for further details.
How do we process your personal data?
In the table below we describe per way of processing: the personal data and the purposes for which we
process the personal data as well as the legal basis for the processing:
| Ways of processing |
Personal data processed |
Purposes for processing the personal data |
Legal basis |
| Registration for our newsletter |
Name, e-mail address |
The above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 en 14 |
Consent or legitimate interest |
| Contact form customer service |
Name, e-mail address and telephone number |
The above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 en 14 |
Performance of a contract or legitimate interest |
| Lease a Bike account creation |
Name, address, e-mail address and telephone number. Possible, personnel number or department
code
|
The above described purposes: 1, 2, 4, 6, 7, 8, 9, 11, 12, 13 en 14 |
Consent, legitimate interest or performance of a contract |
| Product Lease a Bike registration |
- |
The above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 en 14 |
Performance of a contract or legitimate interest |
| Buying Lease a Bike products on the website |
Name, address, e-mail address and telephone number. Possible, personnel number or department
code
|
The above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 en 14 |
Performance of a contract or legitimate interest |
| Attend to product promotion, events or online forum |
Name, e-mail address and telephone number |
The above described purposes: 1, 5, 6, 7, 8, 11, 12, 13 en 14 |
Consent or legitimate interest |
| Visit our websites (cookies) |
Metadata.
NB: please refer to our Cookie Policy Lease a Bike for further details
|
The above described purposes: 6, 7, 8, 11, 12, 13 en 14 |
Consent or legitimate interest |
| Log on our websites via social media |
Metadata
NB: we never get access to your social media account
|
The above described purposes: 1, 6, 7, 8, 11, 12, 13 en 14 |
Consent or legitimate interest |
| Use of our app |
- |
The above described purposes: 1, 2, 6, 7, 8, 10, 11, 12, 13 en 14 |
Consent or legitimate interest |
Our legitimate interests include: marketing, advertising, security, (crime) prevention, IT management,
research and analysis of our products or services, business management, legal affairs, internal
management.
You have the right to withdraw your consent which you may have given to the processing of your personal
data at any time by sending your withdrawal request to [email protected].
How do we share or transfer your personal data?
You should be aware that BMS is part of a business group within Pon and that departments (like IT,
Marketing) can be located in Pon companies around the world. As a consequence your personal data may be
shared within and/or transferred to other business group companies or other Pon companies around the
world. You can consult the list and location of our companies here: http://www.pon.com/nl-nl/our-business/bedrijven.
BMS may share your personal data also with third parties to perform certain processing activities on
behalf of BMS and to facilitate services they provide to us. These can include providers of services
such as website hosting, data analysis, payment processing, order fulfillment, information technology
and related infrastructure provision, customer service, email delivery, auditing, and other services.
BMS may also share your personal data to third parties, to permit them to send you marketing
communications, consistent with your choices. BMS requires these third parties to process and protect
your personal data diligently. BMS will not sell your personal data to third parties.
BMS or Pon might reorganize, merge or in any other way sell or dispose (part of) a business company to
another company. Where such business relates to Lease a Bike, such transfer of ownership may include the
transfer of your personal data to the new owner and its advisors. We will otherwise only disclose your
personal data if so required or authorized by law, where necessary for preventing or combating fraud,
where necessary for dispute resolution, or for any other pressing legitimate need which under the
circumstances must outweigh your privacy interests, such as the security of our business and the safety
of our staff.
How do we protect your personal data?
BMS AT will take appropriate technical and organisational security measures against the loss or unlawful
processing of your personal data. This may include the use of secure registration forms, encryption of
data and access restriction to your personal data.
Please note that some third countries do not provide for an adequate level of protection for your
personal data. However, you can be assured that BMS will take appropriate safeguards for the
confidentiality and protection of your data. For transfers from the EEA to countries not considered
adequate by the European Commission, we have put in place adequate measures, standard contractual
clauses adopted by the European Commission, to protect your personal data. You may obtain a copy of
these measures by contacting [email protected].
How long do we retain your personal data?
We will retain personal data for as long as is necessary or permissible within the scope of the purposes
described in this Privacy Statement and in accordance with applicable law. The criteria used to
determine our storage period include:
- The length of time we have an ongoing relationship with you and provide our services to you (for
example, for as long as you have an account with us or keep using our services);
- Whether there is a legal obligation to which we are subject (for example, certain laws require us
to keep records of your transactions for a certain period of time before we can delete them); or
- Whether retention is advisable in light of our legal position (such as in regard to applicable
statutes of limitations, litigation or regulatory investigations).
Cookies, web beacons and similar techniques
If you are using our websites, services, applications, communications (including email) and accessing or
using tools, we may use cookies, web beacons and other similar technologies for storing information to
provide you with a better, faster and safer browser experience.
Please refer to our Cookie Policy Lease a Bike for the explanation of cookies, web beacons and similar
techniques, how we use these techniques and how you can control these techniques.
Your rights
If you would like to request to review, correct, update, suppress, restrict or delete personal data,
object to the processing of personal data, or if you would like to request to receive an electronic copy
of your personal data for purposes of transmitting it to another company (to the extent these rights are
provided to you by applicable law), you may contact us via [email protected].
We will respond to your request consistent with applicable law.
In your request, please make as clear as possible what personal data your request relates to. For your
protection, we may only implement requests with respect to the personal data associated with the
particular email address that you use to send us your request, and we may need to verify your identity
before implementing your request. We will try to comply with your request as soon as reasonably
practicable and in any event within any applicable legally required timeframes.
Contact, questions, feedback and Data Protection Officer
If you have any questions about this Privacy Statement, please contact us at: [email protected].
You may also contact our Data Protection Officer (DPO) [email protected]. You have the right to lodge a complaint with a
data protection authority for your country or region or where an alleged infringement of applicable data
protection law occurs.
Policy changes
We may change this Privacy Statement from time to time. Any changes will become effective when we post
the revised Privacy Statement. If necessary, we will inform you when we change the Privacy Statement.
This statement was last modified on date: April 11th, 2022.
Reviewed and confirmed on July 11, 2022.
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